yt:video:WQ9Wtg-IuRcWQ9Wtg-IuRcUC4A6AnqrrJEPMwNteyKP4pgWhat are some successes CX pros in the United States achieved this year? What are they excited about in the year ahead? And what makes a great CX team? Celebrate CX Day 2021 with CXPA's Gabe Smith, CCXP, as he welcomes Jessica Kinghorn, CCXP, Sandra Mathis, CCXP, Mark Michelson, Vasu Rao, CCXP and Lewis Taylor as they tackle these topics and more.