yt:video:YeFdVfRJBFcYeFdVfRJBFcUC4A6AnqrrJEPMwNteyKP4pgWhat are some successes Canadian CX pros achieved this year? What are they excited about in the year ahead? And what makes a great CX team? Kick off CX Day 2021 with CXPA's Gabe Smith, CCXP, as he welcomes Catherine Gauthier, CCXP, Sandra Greene, CCXP, Lawrence Levinson,CCXP and Firas Mahasen, CCXP as they tackle these topics and more.