yt:video:Aa6vjXrUVX0Aa6vjXrUVX0UC4A6AnqrrJEPMwNteyKP4pgWhat are some successes CX pros in the U.K. achieved this year? What are they excited about in the year ahead? And what makes a great CX team? Kick-off CX Day 2021 with CXPA's Gabe Smith, CCXP, as he welcomes Alex Russell-Rutherford, CCXP, Sue Duris, Jerry Angrave, CCXP and Nick Lygo-Baker, CCXP as they tackle these topics and more.