$ 0 0 yt:video:UgnCQb9uyeQUgnCQb9uyeQUC4A6AnqrrJEPMwNteyKP4pgHear from Steve Walker, Chairman & CEO of Walker, as he reacts to the news that he is the winner of CXPA's 2021 Impact Award in the category of "Impact on the CX Profession."